With a view to deploy IT for the benefit of citizens of the states, Government of Rajasthan launched two citizen friendly projects in the year 2002, namely LokMitra and JanMitra.
LokMitra

• An urban centric e-Governance project.
• Was successfully operationalised in March 2002 at Jaipur City.
• Currently operationalised at Ajmer, Bikaner and Udaipur.

Present Status of Automation

The services being offered at LokMitra are as follows :-
• Payment of electricity bills.
• Payment of water bills of PHED.
• Online bus ticketing of RSRTC.
• Issue of Birth & Death certificates.
• Payment of various dues/fee of Jaipur Municipal Corporation.
• Payment of various dues/fee of Jaipur Development Authority.
• Payment of various dues/fee of Land & Building Tax Dept.
• Payment of various dues/fee of Rajasthan Housing Board.
• Payment of Land line & CellOne bills (BSNL).

JanMitra

• A rural centric e-enabled service delivery system running successfully at Jhalawar & Jaipur.
• It provides a wide range of social services & information on relevant topics to citizens under one roof.
• It is a relevant case study of successful Public Private Partnership model.
• It has provided direct employment to about 350 rural youths and served around 4.5 citizens since inception in March 2002.
  
  The services being offered by JanMitra are as follow :-
   
• Public grievance redressal.
• Online submission of application forms.
• Access to Land & Revenue Records (ROR).
• Access to Government Information.
• Development schemes.
• BPL List.
• Immovable Property Rates (DLC).
• Agriculture information & Mandi rates.

e-Mitra integrated LokMitra & JanMitra

e-Mitra Project integrates LokMitra and JanMitra initiatives under a single umbrella to bring together all the departments under one single umbrella and give citizens of the state a multi-service single-window experience.The key objectives are to :

• Provide for hassle free one-stop solution to the citizen.
• Unified e-services platform minimize multiple interaction points for the citizen and hence reducing the wastage of valuable time.
• Combines best features of LokMitra & JanMitra models.
• Enhanced services basket more departments including private sector services.
• Uniform information interchange architecture.
• Public-Private Partnership model for Front Offices.
• Back Office to be owned by Government but operated by Technology Partner.
• Will provide employment to over 2000 educated youths.
• Uses real time, Internet & batch processing modes.
• Being expanded across the state in phased manner.

Functional features

There are two major components of the e-Mitra project. One is Back Office processing and the other Service Counters.


(I) Back Office

• Includes computerization of participating departments and establishing an I.T. enabled hub in form of mini data center at district level.
• The district level data center (e-Mitra data center) will be the platform on which customized software will run to ensure service access for citizen.
• The e-Mitra data center will be managed by a Total Solution Provider (T.S.P.) on behalf of the district e-Governance Society (under the chairmanship of district collector).
• All the participating departments and service counters will hook on to e-Mitra data center to make the system work.
• Financial resources for the purpose will have to be provided by government.

(II) Service Counters

• The counters to be set up in rural area will be known as JanMitra kiosks and in the urban area LokMitra Centers.
• Citizen will get registered on the counter.
• Citizen will be able to avail of services related to multiple departments/ organizations at the same counter.
• Rights from deposition of application to financial transaction to final deliverable collection, every activity will take place at these counters. Only for the cases where there is some statutory requirement of personal verification, will the citizen be required to go to the concerned government functionary.
• As many activities as possible out of complete cycle be I.T. enabled but where ever there are legal limitations, the activities will be carried out manually. The main objective is to prevent common man from harassment of running to multiple points in the government offices for getting his work done.
• To make this contact point efficient, either the interface will be through web or counters, which are managed by private partners (Local Service Providers).
• The service delivery will be on charge basis so as to make the system self-sustaining. For services that any government department/ organization wants to avail of, like bill/ taxes collection and awareness generation, the payment of service charges will be made by the concerned department. While in case of services which are rendered on citizen’s demand, e.g. Caste Certificate, Death/ Birth Certificate etc. the payment will be made by the citizen himself.