About Us

With a view to deploy IT for the benefit of citizens of the states, Government of Rajasthan launched two citizen friendly projects in the year 2002, namely LokMitra and JanMitra.
  • An urban centric e-Governance project.
  • Was successfully operationalised in March 2002 at Jaipur City.
  • Currently operationalised at Ajmer, Bikaner and Udaipur.
Present Status of Automation
    The services being offered at LokMitra are as follows :-
  • Payment of electricity bills.
  • Payment of water bills of PHED.
  • Online bus ticketing of RSRTC.
  • Issue of Birth & Death certificates.
  • Payment of various dues/fee of Jaipur Municipal Corporation.
  • Payment of various dues/fee of Jaipur Development Authority.
  • Payment of various dues/fee of Land & Building Tax Dept.
  • Payment of various dues/fee of Rajasthan Housing Board.
  • Payment of Land line & CellOne bills (BSNL).
  • A rural centric e-enabled service delivery system running successfully at Jhalawar & Jaipur.
  • It provides a wide range of social services & information on relevant topics to citizens under one roof.
  • It is a relevant case study of successful Public Private Partnership model.
  • It has provided direct employment to about 350 rural youths and served around 4.5 citizens since inception in March 2002.

    The services being offered by JanMitra are as follow :-
  • Public grievance redressal.
  • Online submission of application forms.
  • Access to Land & Revenue Records (ROR).
  • Access to Government Information.
  • Development schemes.
  • BPL List.
  • Immovable Property Rates (DLC).
  • Agriculture information & Mandi rates.
e-Mitra integrated LokMitra & JanMitra

e-Mitra Project integrates LokMitra and JanMitra initiatives under a single umbrella to bring together all the departments under one single umbrella and give citizens of the state a multi-service single-window experience.The key objectives are to :
  • Provide for hassle free one-stop solution to the citizen.
  • Unified e-services platform minimize multiple interaction points for the citizen and hence reducing the wastage of valuable time.
  • Combines best features of LokMitra & JanMitra models.
  • Enhanced services basket more departments including private sector services.
  • Uniform information interchange architecture.
  • Public-Private Partnership model for Front Offices.
  • Back Office to be owned by Government but operated by Technology Partner.
  • Will provide employment to over 2000 educated youths.
  • Uses real time, Internet & batch processing modes.
  • Being expanded across the state in phased manner.